TERMS OF TRADE
The following terms apply to all purchases of products made through Hello Yellow House’s online shop at www.helloyellowhouse.com. All information (including the present terms of trade) supplied on the website and in connection with the placing of orders is in English and the agreement is concluded in English.
These terms of trade are accepted by the customer when placing an order and can also be viewed on Hello Yellow House’s online shop at all times. Please read them carefully. These terms of trade will be updated regularly, and any changes will be posted at www.helloyellowhouse.com.
HELLO YELLOW HOUSE ONLINE SERVICE
The shop section of www.helloyellowhouse.com is Hello Yellow House’s own online ordering, purchasing and information service. You can shop online 24 hours a day. We hope that you will enjoy shopping at our online shop.
Orders are processed Monday to Friday from 8 am – 4 pm. Orders received outside these hours will be processed the next working day.
Hello Yellow House collects information about you in various ways in connection with your use of helloyellowhouse.com. The guidelines below offer a more detailed description of the type of information we collect, how we process this information and whom you may contact if you have any questions or comments on our guidelines.
What information do we collect?
Hello Yellow House collects information about its users in two ways: through cookies and through registration.
In general, Hello Yellow House will only ask for personal and user-related information when you sign up for newsletters, competitions or other services. Personal information collected by Hello Yellow House is limited primarily to your email address, name, address, gender and age, but may also include other information such as interests etc.
When making a purchase on our website, Hello Yellow House will ask for the customer’s name, address, telephone number and email address which are necessary to execute the order and which are used only to process the order. The information is transmitted and stored electronically in unencrypted form for five years.
If you wish, you can join our mailing list to receive the latest news and other information from Hello Yellow House. You can always register or deregister for this service at no cost to you.
Hello Yellow House does not save the names and email addresses of users who have deregistered for a service.
How do we protect your personal information?
It is important to Hello Yellow House that your personal information is stored in a secure and confidential manner. Access to all registered user data on www.helloyellowhouse.com is limited to trusted employees at Hello Yellow House, and our security measures are reviewed on a regular basis to determine if information about our users is handled responsibly and in compliance with the user’s rights.
Unfortunately, data transmissions over the Internet cannot be guaranteed to be 100% secure. When sending and storing data electronically, there is always a risk that others may unlawfully intercept protected data before they reach our servers. As a result, while Hello Yellow House strives to protect your personal information in the best possible way, we cannot ensure or warrant the safety of any information submitted by you, and you do so at your own risk.
With whom do we share personal information?
When you register at helloyellowhouse.com or submit information in any other way, Hello Yellow House will under no circumstances disclose or sell personally identifiable information to a third party without your express consent. Log files or other standard information will also not be disclosed or sold to a third party.
Changes to guidelines
The rapid development in Internet technology may necessitate changes to the way we process private information. Hello Yellow House therefore reserves the right to update and change the guidelines in the present document. When doing so, we will also adjust the ‘Last updated’ date at the bottom of the document. In the event of significant changes, Hello Yellow House will post a notification on helloyellowhouse.com.
Your acknowledgement and change/deletion of personal data
When you visit Hello Yellow House, you accept the above-mentioned guidelines.
If your personal information, such as your email address, changes, or if you no longer wish to use the services you have registered for at helloyellowhouse.com, you can update or delete your personal information by sending an email to [email protected]
A final agreement between you and Hello Yellow House is considered to have been concluded when Hello Yellow House has confirmed your order. If Hello Yellow House is unable to fulfil your order due to products being sold out for example, we will contact you as soon as possible via email. You bear the responsibility and the risk for ensuring that the customer information entered is correct as Hello Yellow House does not subsequently validate or check this information.
Prices and payment
The applicable price is the price which is listed on the website next to the product in question on the date of ordering. We reserve the right to change prices with immediate effect. Shipping costs are not included in the price. A shipping charge will be added to all orders placed through the website. The shipping costs can be seen on the order summary. Hello Yellow House accepts payment by PayPal. The amount will be charged to your account when we ship your purchase.
Hello Yellow House encrypts all your account information with SSL (Secure Socket Layer). This means that no unauthorised persons can read your card number or other information while the transaction is being processed by PBS. Please also note that the page where you enter your card information looks different than the rest of the shop. This is because PBS requires that the page is secure and that the information is encrypted.
Hello Yellow House arranges delivery of the order to the delivery address specified by the customer.
Your order is dispatched 3-5 working days after receipt of your order. As Hello Yellow House cannot guarantee local delivery conditions, Hello Yellow House cannot provide any certain guarantees as to when the order is delivered to the customer’s address. In cases where the desired product is not in stock at the time of ordering, we will contact you with further instructions. As a consumer you have the right to cancel your purchase if the entire service is delayed in relation to what was agreed.
We ship worldwide. The delivery costs are stated on the order confirmation and are paid by the buyer. Please note that all costs related to duty is paid by the customer.
In the event of delivery outside the EU, the customer will have to pay for customs duties or VAT or any other taxes due to the import of products in the country of delivery. The customer is also solely responsible for the formalities related thereto unless otherwise specified. The customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery.
Right to cancel purchase
You may return your purchase within 14 days from the date of receipt. If you wish to cancel your purchase, you only have to return the product in the same condition and quantity in which you received it. In connection with returning products, please send us a e-mail ([email protected]). This e-mail must be sent to Hello Yellow House max.14 days after receiving the goods. As the packaging constitutes a significant part of the value of the product, the product will not be considered to have been returned in materially the same condition and quantity if the packaging is missing. The customer is responsible for ensuring that returns are securely packaged. We therefore recommend that you do not discard the packaging until you are sure that you want to keep the product. If the product is of high value you must return the product as registered mail. This way, you are insured if the parcel is lost in the mail. If the parcel is lost and you have not sent it as registered mail, shipping is at your own risk. Once we have received and approved the returned product, we will refund the purchase price (excluding postage costs) to your account. The amount will be refunded as soon as Hello Yellow House has received and checked the returned product, normally within 14 days of receipt of the product at the latest. Note that return postage costs are paid by the customer and will not be refunded. Please read the practical information under ‘Complaints and returns’.
Complaints and returns
In the event of errors, defects or non-delivery, please contact:
Evgen de Gleria s.p.
Rožna dolina c. IV/53
Returns should also be sent to this address – note that we do not accept cash on delivery parcels. You can also return a product by refusing receipt or omitting collecting it at the post office.
It is not mandatory, but if you enclose a copy of the accompanying order confirmation/invoice and the bank account number to which a refund should be sent, and a copy of any previous correspondence, it will help to ensure that your case is processed quickly and efficiently.
Hello Yellow House expects you to return the goods as quickly as possible after you have informed us that you regret your purchase; you must return them within 14 days of doing so.
You can lose all or some of the money you paid for the goods. This will happen if the value of the product has deteriorated because:
• You have actually started to use the product.
• The product has been damaged while you were responsible for it.
• You have handled the product in a different way to what was necessary to state the product’s nature, properties and the way in which it functions.
Complaints – if the product is defective
You must submit your complaint within a “reasonable period of time” of having discovered that the product is non-conforming. We suggest that you submit your complaint as quickly as possible, and certainly within one month of discovering any defect.
You can submit your complaint by sending an email to [email protected]
Depending on the specific situation, you will then receive further instructions.
The product must be sent to:
Evgen de Gleria s.p.
Rožna dolina c. IV/53
Mark the package: Complaint
When returning the product, please provide as detailed a description as possible of the problem. It is not a requirement, but it will facilitate our handling of the complaint and minimise the time it takes to process your claim.
In the case of justified complaints, we will refund reasonable freight charges.
If the complaint is justified, we will, of course, refund the freight charges you paid to send the product back to us, assuming they are reasonable. If not, you must pay all freight charges, including what it costs for us to return the product to you after we have examined it.
Remember that the product must always be sent in suitable packaging, and make sure that you obtain proof of postage as you are responsible for the package/the products until we have received it/them. Therefore, keep your proof of postage, including details of postal charges as well as track number.
Please note! We do not receive packages which have been sent cash on delivery etc.
In the event of any agreed discounts, returns or prepaid products which are cancelled before dispatch, all or part of the purchase sum must be refunded. Refunds are usually paid via bank transfer, and Hello Yellow House therefore requires information about the bank name, sort code, account number, swift code and IBAN number. This information is not sensitive and may be sent via email or other traditional correspondence.
These terms of trade and the prices, contract details and privacy guidelines posted on our website constitute the full agreement concerning our delivery of products to you.
We would be happy to answer any questions you may have concerning these terms of trade or any other aspects of our service. Please contact us via email: info(at)helloyellowhouse.com.